Terms&Conditions & Privacy
TopCubans.com's Terms & Conditions - Refunds, Returns and Cancellation:
Refunds can be issued once the package has been returned back to us. Do contact the Top Team by email to receive instructions on how to return as it varies depending on the type of product you want to return and also your location. Once we have received them back we can refund, credit or replace as the client instructs.
Refunds can also be issued for poor quality of the cigars. This only applies to extensive damage to the cigars, issues with color preferences, slight damage on the foot and natural bloom for example are not reasons for refund, it is best to get in touch with the Top Team for further information about these types of characteristic issues. Any problems or issues with the quality of the cigars need to be raised within 3 days from the time the package was received; we are not liable for any defects after this period and you will not be compensated.
If a package is not received after 30 days of shipment we can issue a credit, refund or replacement.
For cancellation of your order, this can only be done before payment has been received. Once payment has been received we cannot cancel your order. When you receive it you can return it for a full refund no problem, just ask by email for the returning instructions for your order and region.
The Client is responsible for bringing the cigars into their own country. If your package is lost during transit or has not been delivered within the 30 business day guarantee, the client has the right to request a replacement package, account credit to be used against a future order or a full refund. Should the client choose a replacement package, they forfeit any right to request any further compensation if the replacement package is not delivered. In the event that both the original and replacement packages are delivered, the client will be required to either submit payment for the replacement package, or return one of the packages to us. The client has 30 business days to either return the package or pay for the replacement package.
***When shopping with us, please be aware that there may be customs duties imposed on your delivery, which are not in our control. These charges are the responsibility of the customer and must be paid in order to receive the package. If the customer refuses to pay the duties, or to fill the customs delaration in a timely manner, and the package is returned to us as a result, TopCubans will not take any responsibility, in accordance with our terms and conditions you agreed upon when placing your order. Therefore, it is important for the customer to be aware of the aforementioned before placing an order.
TopCubans.com's Commitment To Privacy:
Your privacy and ease of mind is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used on TopCubans.com website.
The Information We Collect:
This notice applies to all information collected or submitted on the TopCubans.com website. On some pages, you can order products, make requests, and register to receive e-mail Newsletters. The types of personal information collected at these pages are:
Name
Address
Email address
Phone number
(etc.)
The Way We Use Information:
We use the information you provide about yourself when submitting an order or registering for your Newsletters, only to complete that order or send you the requested Newsletter. We do not share this information with outside parties.
We use return e-mail addresses to answer the emails we receive. Such addresses are not used for any other purpose and are not shared with outside parties. We will not share or sell your e-mail address.
Finally, TopCubans.com (Nominis) will never use or share the personally identifiable information provided online in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses.
TopCubans.com's Commitment To Data Security:
To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, Nominis have put in place the appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.
TopCubans.com's Commitment To Children's Privacy:
Protecting the privacy of the young is important to Nominis Staff and fellow Members. For that reason, we never collect or maintain information at our website from those we actually know are under 18, and no part of our website is structured to attract anyone under 18.
How You Can Access Or Correct Your Information:
You can access all your personally identifiable information that we collect online and maintain by logging into the 'My Humidor' area on the web site with your personal login information. We use this procedure to better safeguard your information.
You can correct factual errors in your personally identifiable information by sending us a request that credibly shows error or by logging into the 'My Humidor' area on the web site with your personal login information.
To protect your privacy and security, Nominis will take reasonable steps to verify your identity before granting access or making corrections.
Jurisdiction:
In case of dispute, the client is aware that the jurisdiction of the city of Geneva applies and ultimately in the most extreme cases, the Federal Court of Switzerland will apply.
Offers and Promotions
All of our offers and promotions are advertised on our website. These offers and promotions are subject to change and cannot be backdated to previously paid orders. Orders placed and paid before a promotion or offer goes live on our website will not qualify and will be exempt from the promotion.